legal
REFUNDS AND CANCELLATIONS
Last Updated: February 8th, 2026
This Refund & Cancellation Policy governs payments made to DLVRD Inc. ("Company," "we," "our," or "us") for access to our services, including subscriptions, storage capacity, and processing features (collectively, the "Services").
By purchasing or subscribing to the Services, you acknowledge and agree to this Refund & Cancellation Policy.
1. Subscriptions (Pro & Studio Plans)
1.1 No Refunds
All subscription fees are non-refundable. We do not provide refunds, credits, or prorated billing for:
• Unused time
• Downgrades
• Partial months
• Failure to use the service
• Account suspension or termination for policy violations
Once a billing cycle begins, charges for that cycle are final.
1.2 Cancellation
You may cancel your subscription at any time through your account dashboard. Your subscription will remain active until the end of the current billing period. No further charges will occur after cancellation, provided cancellation is completed before the next renewal date.
1.3 Failed Payments
If a payment fails:
• Your account may be downgraded or restricted
• Access to paid features (including The Vault) may be suspended
• Your data may become subject to plan limits
2. The Vault (One-Time Storage Purchases)
2.1 No Refunds on Storage Capacity
All Vault capacity purchases are one-time, non-refundable purchases. Storage capacity fees are not refundable under any circumstances, including:
• Non-use
• Account cancellation
• Downgrade to the Starter plan
• Inaccessibility due to lapse in subscription
Vault capacity is a digital service provisioned immediately and therefore not eligible for refunds.
2.2 Access Dependency
Vault access requires an active paid subscription. If your subscription lapses, your Vault data will be locked until you reactivate a paid plan. No refunds will be issued for periods during which access is unavailable due to non-payment or cancellation.
3. Usage-Based Limits & Fair Use
Processing, bandwidth, and storage usage are governed by your plan limits and Fair Use Policy. Exceeding limits, throttling, or enforcement actions do not entitle you to refunds or credits.
4. Service Availability & Interruptions
The Services are provided on an "as-is" and "as-available" basis. Temporary service interruptions, maintenance windows, outages, or performance degradation do not entitle you to refunds, credits, or service extensions.
5. Termination for Violations
Accounts terminated or suspended for violations of the Terms of Service, Acceptable Use Policy, or applicable law are not eligible for refunds, including for unused subscription periods or purchased Vault capacity.
6. Chargebacks & Payment Disputes
If you initiate a chargeback or payment dispute:We reserve the right to suspend or terminate your accountYou remain responsible for outstanding balancesReinstatement may require resolution of the dispute and additional verificationWe encourage users to contact support prior to initiating a chargeback to resolve billing issues.
7. Exceptions Required By Law
Refunds will only be issued where required by applicable consumer protection laws. If local law grants you a mandatory right of withdrawal or refund, such rights shall be honored strictly to the extent required by law.
8. Contact Information
For billing questions or cancellation support:
DLVRD Inc.
hello@dlvrd.io
By purchasing or subscribing to the Services, you acknowledge and agree to this Refund & Cancellation Policy.
1. Subscriptions (Pro & Studio Plans)
1.1 No Refunds
All subscription fees are non-refundable. We do not provide refunds, credits, or prorated billing for:
• Unused time
• Downgrades
• Partial months
• Failure to use the service
• Account suspension or termination for policy violations
Once a billing cycle begins, charges for that cycle are final.
1.2 Cancellation
You may cancel your subscription at any time through your account dashboard. Your subscription will remain active until the end of the current billing period. No further charges will occur after cancellation, provided cancellation is completed before the next renewal date.
1.3 Failed Payments
If a payment fails:
• Your account may be downgraded or restricted
• Access to paid features (including The Vault) may be suspended
• Your data may become subject to plan limits
2. The Vault (One-Time Storage Purchases)
2.1 No Refunds on Storage Capacity
All Vault capacity purchases are one-time, non-refundable purchases. Storage capacity fees are not refundable under any circumstances, including:
• Non-use
• Account cancellation
• Downgrade to the Starter plan
• Inaccessibility due to lapse in subscription
Vault capacity is a digital service provisioned immediately and therefore not eligible for refunds.
2.2 Access Dependency
Vault access requires an active paid subscription. If your subscription lapses, your Vault data will be locked until you reactivate a paid plan. No refunds will be issued for periods during which access is unavailable due to non-payment or cancellation.
3. Usage-Based Limits & Fair Use
Processing, bandwidth, and storage usage are governed by your plan limits and Fair Use Policy. Exceeding limits, throttling, or enforcement actions do not entitle you to refunds or credits.
4. Service Availability & Interruptions
The Services are provided on an "as-is" and "as-available" basis. Temporary service interruptions, maintenance windows, outages, or performance degradation do not entitle you to refunds, credits, or service extensions.
5. Termination for Violations
Accounts terminated or suspended for violations of the Terms of Service, Acceptable Use Policy, or applicable law are not eligible for refunds, including for unused subscription periods or purchased Vault capacity.
6. Chargebacks & Payment Disputes
If you initiate a chargeback or payment dispute:We reserve the right to suspend or terminate your accountYou remain responsible for outstanding balancesReinstatement may require resolution of the dispute and additional verificationWe encourage users to contact support prior to initiating a chargeback to resolve billing issues.
7. Exceptions Required By Law
Refunds will only be issued where required by applicable consumer protection laws. If local law grants you a mandatory right of withdrawal or refund, such rights shall be honored strictly to the extent required by law.
8. Contact Information
For billing questions or cancellation support:
DLVRD Inc.
hello@dlvrd.io
.webp)
The new standard for professional video delivery. DLVRD provides client galleries and secure video hosting for creators who refuse to compromise on client delivery.