Privacy
PRIVACY POLICY
Last Updated: June 24th, 2026
DLVRD Inc. ("Company," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").
By accessing or using the Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly, including:
• Name
• Email address
• Phone number
• Account credentials
• Billing information (processed by third-party payment processors; we do not store full credit card numbers)
• Uploaded content metadata (file names, sizes, formats, timestamps)
• Communications with support
1.2 Information We Collect Automatically
We automatically collect:
• IP address
• Device identifiers
• Browser type
• Operating system
• Log data
• Usage metrics (uploads, downloads, transcoding activity)
• Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information from:
• Payment processors (e.g., transaction confirmations, billing status)
• Authentication providers
• Analytics providers
• Fraud detection services
2. How We Use Your Information
We use your information to:
• Provide, operate, and maintain the Services
• Process payments and manage subscriptions
• Deliver and transcode content
• Communicate with you
• Provide customer support
• Monitor usage, prevent abuse, and enforce Terms
• Improve performance and features
• Comply with legal obligations
3. How We Share Information
3.1 Service Providers
Including hosting providers (e.g., AWS, Cloudflare, R2), payment processors (e.g., Stripe), analytics tools, email delivery providers, and SMS providers.
3.2 Legal Requirements
We may disclose information if required to comply with law, court orders, subpoenas, or governmental requests.
3.3 Business Transfers
In connection with mergers, acquisitions, financing, or asset sales.
3.4 No Sale of Personal Information
We do not sell your personal information.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons, pixels, and tracking scripts) to:
- Authenticate users and remember platform preferences.
- Analyze site usage, traffic patterns, and platform performance.
- Track the effectiveness of our advertising campaigns and serve targeted advertisements or remarketing campaigns through third-party vendors, including Meta (Facebook and Instagram), Google, and YouTube.
These third-party vendors use cookies to serve ads based on your prior visits to our website. You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. You may also manage or disable cookies directly through your individual browser settings, though doing so may prevent certain features of our platform from functioning properly.
5. Data Retention
We retain personal information only as long as necessary to:
• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
Uploaded content is retained according to your subscription plan and storage usage. Data exceeding plan limits may be deleted after account downgrade or termination as described in the Terms of Service.
6. Data Security
We implement administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
7.1 California Residents (CCPA/CPRA)
California residents have the right to:
• Request access to personal information
• Request deletion of personal information
• Request correction of inaccurate information
• Opt out of "sale" or "sharing" of personal information (we do not sell personal data)
• Limit use of sensitive personal information
You may exercise your rights by contacting: hello@dlvrd.io
We will verify requests before processing.
7.2 European Union / EEA Residents (GDPR)
If you are located in the EU/EEA, you have the right to:
• Access your data
• Rectify inaccurate data
• Request erasure
• Restrict or object to processing
• Data portability
• Lodge a complaint with your supervisory authority
Legal bases for processing include: contract performance, legal obligations, legitimate interests, and consent where required.
8. Children's Privacy
The Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will delete it.
9. International Data Transfers
Your information may be transferred to and processed in the United States and other jurisdictions where our service providers operate. By using the Services, you consent to such transfers.
10. Third-Party Links
The Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notice. Continued use of the Services constitutes acceptance of the updated policy.
12. Contact Information
For privacy-related questions or requests, contact:
DLVRD Inc.
hello@dlvrd.io
By accessing or using the Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly, including:
• Name
• Email address
• Phone number
• Account credentials
• Billing information (processed by third-party payment processors; we do not store full credit card numbers)
• Uploaded content metadata (file names, sizes, formats, timestamps)
• Communications with support
1.2 Information We Collect Automatically
We automatically collect:
• IP address
• Device identifiers
• Browser type
• Operating system
• Log data
• Usage metrics (uploads, downloads, transcoding activity)
• Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information from:
• Payment processors (e.g., transaction confirmations, billing status)
• Authentication providers
• Analytics providers
• Fraud detection services
2. How We Use Your Information
We use your information to:
• Provide, operate, and maintain the Services
• Process payments and manage subscriptions
• Deliver and transcode content
• Communicate with you
• Provide customer support
• Monitor usage, prevent abuse, and enforce Terms
• Improve performance and features
• Comply with legal obligations
3. How We Share Information
3.1 Service Providers
Including hosting providers (e.g., AWS, Cloudflare, R2), payment processors (e.g., Stripe), analytics tools, email delivery providers, and SMS providers.
3.2 Legal Requirements
We may disclose information if required to comply with law, court orders, subpoenas, or governmental requests.
3.3 Business Transfers
In connection with mergers, acquisitions, financing, or asset sales.
3.4 No Sale of Personal Information
We do not sell your personal information.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons, pixels, and tracking scripts) to:
- Authenticate users and remember platform preferences.
- Analyze site usage, traffic patterns, and platform performance.
- Track the effectiveness of our advertising campaigns and serve targeted advertisements or remarketing campaigns through third-party vendors, including Meta (Facebook and Instagram), Google, and YouTube.
These third-party vendors use cookies to serve ads based on your prior visits to our website. You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. You may also manage or disable cookies directly through your individual browser settings, though doing so may prevent certain features of our platform from functioning properly.
5. Data Retention
We retain personal information only as long as necessary to:
• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
Uploaded content is retained according to your subscription plan and storage usage. Data exceeding plan limits may be deleted after account downgrade or termination as described in the Terms of Service.
6. Data Security
We implement administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
7.1 California Residents (CCPA/CPRA)
California residents have the right to:
• Request access to personal information
• Request deletion of personal information
• Request correction of inaccurate information
• Opt out of "sale" or "sharing" of personal information (we do not sell personal data)
• Limit use of sensitive personal information
You may exercise your rights by contacting: hello@dlvrd.io
We will verify requests before processing.
7.2 European Union / EEA Residents (GDPR)
If you are located in the EU/EEA, you have the right to:
• Access your data
• Rectify inaccurate data
• Request erasure
• Restrict or object to processing
• Data portability
• Lodge a complaint with your supervisory authority
Legal bases for processing include: contract performance, legal obligations, legitimate interests, and consent where required.
8. Children's Privacy
The Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will delete it.
9. International Data Transfers
Your information may be transferred to and processed in the United States and other jurisdictions where our service providers operate. By using the Services, you consent to such transfers.
10. Third-Party Links
The Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notice. Continued use of the Services constitutes acceptance of the updated policy.
12. Contact Information
For privacy-related questions or requests, contact:
DLVRD Inc.
hello@dlvrd.io
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