Frequently asked questions

best, way, deliver, video, client, how to deliver videos to clients: the ultimate guide, delivering video to clients

What is the best way to deliver a video to a client?

The best way to deliver a video to a client is a dedicated client gallery: a single branded link where the client can stream the film instantly and download the original file, without creating an account or installing anything.

best-way-to-deliver-a-video-to-a-client

deliver, 20gb, video, client, the best way to send large video files to clients, delivering video to clients

How do I deliver a 20GB video to a client?

To deliver a 20GB video to a client, upload it once to a video delivery platform and send the client a link that streams the film and offers the original file as a download.

deliver-a-20gb-video-to-a-client

deliver, videos, without, compressing, them, how to deliver 4k video to clients without losing quality, delivering video to clients

How do I deliver videos without compressing them?

To deliver videos without compressing them, use a platform that separates streaming from download: the client watches an optimised preview, but the file they download is the exact master you uploaded, byte for byte.

deliver-videos-without-compressing-them

deliver, 4k, videos, online, how to deliver 4k video to clients without losing quality, delivering video to clients

Can I deliver 4K videos online?

Yes, you can deliver 4K videos online, and it is the right way to do it. The question is whether the client can watch it smoothly and download the full-resolution file, and that depends entirely on the platform you use.

deliver-4k-videos-online

clients, download, full-resolution, videos, how to deliver 4k video to clients without losing quality, delivering video to clients

Can clients download full-resolution videos?

Yes. On DLVRD, clients can download the full-resolution original of every file you upload.

can-clients-download-full-resolution-videos

videographers, deliver, wedding, films, video delivery for wedding videographers, delivering video to clients

How do videographers deliver wedding films?

Most professional wedding videographers deliver films through a private online gallery: one link the couple can open on their phone, watch instantly, share with family, and use to download the full-quality files.

how-videographers-deliver-wedding-films

production, companies, deliver, final, files, clients, video delivery for production companies, delivering video to clients

How do production companies deliver final files to clients?

Production companies deliver final files through a branded delivery gallery that groups every deliverable for a project in one place: the master, the cut-downs, the social versions, the stills, and whatever else the statement of work requires.

how-production-companies-deliver-final-files

real, estate, videographers, deliver, listing, videos, agents, video delivery for real estate videographers, delivering video to clients

How do real estate videographers deliver listing videos to agents?

Real estate videographers deliver listing videos through a fast, mobile-friendly gallery link that agents can open between showings, forward to the seller, and download in the right formats for MLS, social and email.

how-real-estate-videographers-deliver-listing-videos

commercial, filmmakers, deliver, brand, videos, cut-downs, video delivery for commercial filmmakers, delivering video to clients

How do commercial filmmakers deliver brand videos and cut-downs?

Commercial filmmakers deliver brand videos through a single delivery gallery that presents the hero film alongside every cut-down and format the campaign needs, so the client's team can pull the right version without asking.

how-commercial-filmmakers-deliver-brand-videos

long, keep, client, videos, online, the hidden cost of cloud storage, delivering video to clients

How long should I keep client videos online?

Keep client videos online for at least 30 to 90 days after delivery, state that window in your contract, and then move the project to archive storage rather than deleting it.

how-long-to-keep-client-videos-online

deliver, video, photos, client, one, link, how to deliver video and photos together in one link, delivering video to clients

How do I deliver video and photos to a client in one link?

To deliver video and photos in one link, use a hybrid gallery that treats both as first-class deliverables: the films stream at full quality, the photos display in a proper grid, and the client downloads everything from the same place.

deliver-video-and-photos-in-one-link

know, when, client, has, downloaded, their, video, how to know when a client downloads your video, delivering video to clients

How do I know when a client has downloaded their video?

You know a client has downloaded their video when your delivery platform sends you a download notification.

know-when-a-client-has-downloaded-their-video

collect, raw, footage, logos, from, clients, without, chasing, emails, how to collect files from clients without chasing emails, delivering video to clients

How do I collect raw footage or logos from clients without chasing emails?

The easiest way to collect files from clients is to send them a secure upload link that drops everything straight into the right project folder, instead of asking them to email attachments or share their own cloud drive.

collect-footage-and-logos-from-clients

clients, need, create, account, view, download, their, video, dlvrd features, delivering video to clients

Do clients need to create an account to view or download their video?

No. Clients never need to create an account to view, comment on, or download from a DLVRD gallery.

do-clients-need-an-account

professional, video, delivery, look, like, why sending dropbox folders is killing your client experience, delivering video to clients

What should a professional video delivery look like?

A professional video delivery looks like a finished product, not a file transfer.

what-professional-video-delivery-looks-like

videographers, use, google, drive, deliver, videos, google drive is for spreadsheets, not video delivery, comparisons & alternatives

Should videographers use Google Drive to deliver videos?

Videographers should not use Google Drive as their primary way to deliver videos to clients.

should-videographers-use-google-drive

dropbox, good, delivering, videos, clients, why sending dropbox folders is killing your client experience, comparisons & alternatives

Is Dropbox good for delivering videos to clients?

Dropbox is a reliable place to store video, but it is a poor way to deliver it. Clients receive a folder listing with a small compressed preview, no branding, and a download experience designed for files rather than films.

is-dropbox-good-for-delivering-videos

wetransfer, enough, delivering, client, videos, wetransfer isn't enough, comparisons & alternatives

Is WeTransfer enough for delivering client videos?

WeTransfer is enough for sending a file once. It is not enough for delivering a finished film to a client, because the link expires, there is no proper playback, the branding is WeTransfer's, and there is no record of the delivery once it is gone.

is-wetransfer-enough-for-client-videos

what's, vimeo, client, gallery, top 5 vimeo alternatives, comparisons & alternatives

What's the difference between Vimeo and a client gallery?

Vimeo is a video-hosting and publishing platform. A client gallery is a private delivery space for one client and one project.

vimeo-vs-client-gallery

what's, frame.io, video, delivery, platform, frame.io alternatives: a better way to deliver videos to clients, comparisons & alternatives

What's the difference between Frame.io and a video delivery platform?

Frame.io is a review and collaboration tool built for the edit. A video delivery platform is built for the handover at the end.

frame-io-vs-video-delivery-platform

what's, video, review, delivery, how to securely share video drafts before client approval, comparisons & alternatives

What's the difference between video review and video delivery?

Video review is the process of sharing works-in-progress to collect feedback and approvals.

video-review-vs-video-delivery

video, delivery, platform, best video delivery platform, comparisons & alternatives

What is a video delivery platform?

A video delivery platform is a service built specifically for handing finished videos to clients.

what-is-a-video-delivery-platform

client, gallery, video, how to deliver video and photos together in one link, comparisons & alternatives

What is a client gallery for video?

A client gallery for video is a private, branded web page where a single client can watch, share and download the films made for them.

what-is-a-client-gallery-for-video

why, cloud, storage, more, expensive, than, looks, video, the hidden cost of cloud storage, comparisons & alternatives

Why is cloud storage more expensive than it looks for video?

Cloud storage is more expensive than it looks for video because the headline price assumes files that are small and rarely moved.

hidden-cost-of-cloud-storage-for-video

password, protect, video, how to password protect video delivery for clients, security & control

How do I password protect a video?

To password protect a video for a client, upload it to a delivery platform that supports gallery passwords, switch protection on for that gallery, and send the client the link and the password separately.

how-to-password-protect-a-video

share, video, draft, securely, client, approval, how to securely share video drafts before client approval, security & control

How do I share a video draft securely before client approval?

To share a video draft securely, send it through a gallery that is password protected, watermarked, and set to expire, with downloads disabled so the unfinished cut cannot leave the review.

share-a-video-draft-securely

watermark, video, client, review, how to securely share video drafts before client approval, security & control

Can I watermark a video for client review?

Yes. DLVRD can apply a visual watermark overlay to the media in a gallery, which is the standard way to protect drafts during client review.

watermark-a-video-for-client-review

stop, clients, from, downloading, video, how to securely share video drafts before client approval, security & control

Can I stop clients from downloading a video?

Yes. Downloads are a per-gallery control on DLVRD, so you can share a gallery for viewing only and enable downloads when you are ready.

stop-clients-downloading-a-video

set, gallery, upload, link, expire, how to collect files from clients without chasing emails, security & control

Can I set a gallery or upload link to expire?

Yes. Every DLVRD gallery can be given an expiry date, and Request Files upload links can expire as well.

set-a-gallery-to-expire

who, owns, files, upload, dlvrd, terms of service, security & control

Who owns the files I upload to DLVRD?

You do. Uploading to DLVRD does not transfer any ownership or intellectual property rights in your work.

who-owns-the-files-i-upload

dlvrd, compress, video, how to deliver 4k video to clients without losing quality, quality & formats

Does DLVRD compress my video?

No. DLVRD never alters the file you upload. We create separate optimised copies for streaming, but your original is stored untouched and is exactly what the client receives when they click Download.

does-dlvrd-compress-my-video

video, photo, formats, upload, dlvrd features, quality & formats

What video and photo formats can I upload?

Upload the file your editing software exports. DLVRD accepts standard video containers such as MP4 and MOV, including H.264, HEVC and ProRes encodes, alongside high-resolution JPEG and PNG photos, and stores every file exactly as uploaded.

what-formats-can-i-upload

dlvrd, support, hevc, 10-bit, hdr, playback, how to deliver 4k video to clients without losing quality, quality & formats

Does DLVRD support HEVC, 10-bit and HDR playback?

Yes. You can upload HEVC and 10-bit masters to DLVRD, and the file your client downloads is that original, untouched.

hevc-10-bit-hdr-playback

why, streaming, quality, look, different, from, download, how to deliver 4k video to clients without losing quality, quality & formats

Why does the streaming quality look different from the download?

Because they are different files, by design. The stream in the gallery is an optimised playback rendition built to start instantly and play smoothly on whatever connection the client has.

streaming-quality-vs-download

clients, leave, comments, video, how to securely share video drafts before client approval, client experience & branding

Can clients leave comments on a video?

Yes. Clients can leave comments directly on the media in a DLVRD gallery, and each comment is stamped with the timecode of the moment they were watching, so "the bit with the music change" becomes "01:42".

can-clients-leave-comments

remove, dlvrd, branding, dlvrd pricing, client experience & branding

Can I remove the DLVRD branding?

Yes. On the Pro and Studio plans, the DLVRD logo is removed from all of your galleries, so the delivery carries only your brand.

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use, own, logo, colours, gallery, dlvrd features, client experience & branding

Can I use my own logo and colours in a gallery?

Yes. DLVRD galleries are designed to look like your studio. You can add your logo, choose a cover image, and set an accent colour that carries through the gallery's interface.

own-logo-and-colours-in-a-gallery

galleries, work, phones, tablets, dlvrd features, client experience & branding

Do galleries work on phones and tablets?

Yes. DLVRD galleries are mobile-optimised and open in any modern browser, so clients can watch on a phone, tablet or desktop without installing an app.

galleries-on-phones-and-tablets

credit, crew, delivery, dlvrd features, client experience & branding

Can I credit my crew on a delivery?

Yes. DLVRD lets you duplicate a finished client gallery and use its metadata fields to credit the crew, so the director of photography, editor, colourist and sound team receive their own branded version of the delivery to share.

credit-your-crew-on-a-delivery

deliver, multiple, stakeholders, one, project, video delivery for production companies, client experience & branding

Can I deliver to multiple stakeholders on one project?

Yes. A DLVRD gallery is a single link that any number of people can open, with no accounts required, so the marketing lead, the CEO, the agency producer and the social team can all watch and download from the same delivery.

deliver-to-multiple-stakeholders

starter, plan, actually, free, dlvrd pricing, plans, storage & billing

Is the Starter plan actually free?

Yes. The DLVRD Starter plan is free, with no credit card required. It includes 10GB of storage and up to two galleries, which is enough to deliver a real project to a real client and see how they react.

is-the-starter-plan-free

much, dlvrd, cost, dlvrd pricing, plans, storage & billing

How much does DLVRD cost?

DLVRD has a free Starter plan and three paid plans priced by active storage:

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happens, if, hit, storage, limit, dlvrd pricing, plans, storage & billing

What happens if I hit my storage limit?

Nothing breaks. Your existing galleries keep working and your clients can still stream and download.

what-happens-when-i-hit-my-storage-limit

vault, the vault, plans, storage & billing

What is The Vault?

The Vault is DLVRD's archive storage tier for finished work. After you have delivered a project, you can move its media out of your active storage and into The Vault, where it is kept safely for the long term at a much lower cost.

what-is-the-vault

cancel, change, plan, at, any, time, refunds and cancellations policy, plans, storage & billing

Can I cancel or change my plan at any time?

Yes. You can upgrade, downgrade or cancel your DLVRD subscription at any time from your account dashboard.

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