legal
TERMS OF SERVICE
Last Updated: June 12th, 2026
Welcome to DLVRD Inc. ("Company", "we", "our", "us"). By accessing or using our website, mobile application, or services (collectively, the "Services"), you ("User", "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Services.
PLEASE READ CAREFULLY: THE TERMS CONTAINS A MANDATORY ARBITRATION CLAUSE AND CLASS ACTION WAIVER.
1. Account Registration
1.1 Eligibility: You must be at least 18 years old to use the Services. By registering, you certify that you are of legal age to form a binding contract.
1.2 Account Security: You are responsible for safeguarding your credentials. You are fully responsible for all activities that occur under your account.
1.3 Verification: To prevent abuse, Company may require email and/or SMS phone verification. Accounts created by automated bots, scripts, or disposable email addresses may be terminated without notice.
2. Service Plans
2.1 Starter Plan (Free): We offer a complimentary "Starter" plan subject to strict usage limits (currently 2 Active Galleries and 10GB Storage). We reserve the right to modify or discontinue this plan at any time. Inactive free accounts may be deleted.
2.2 Paid Subscriptions: Subscriptions are billed in advance. All fees are non-refundable.
2.3 Non-Payment: If a payment fails, your account will revert to "Starter" limits. If this causes you to exceed storage limits, you will be suspended from uploading until you reduce your usage or upgrade. Media and Gallery deletion may occur.
3. "The Vault" (Archival Storage)
3.1 Purchase: The Vault is a one-time fee for storage capacity only.
3.2 Access Requirement: Access to The Vault requires an active Paid Subscription. You must maintain an active subscription to access, view, or restore files from The Vault. If you downgrade to the Free Starter plan, your Vault data will be locked (preserved but inaccessible) until you resume a paid subscription.
3.3 Cold Storage: The Vault is for archival purposes. Retrieval times vary, and content is not instantly streamable.
4. Fair Use Policy
At DLVRD, we pride ourselves on offering industry-leading storage limits and high-bitrate delivery at a price that respects the filmmaker’s bottom line. To maintain this performance for our entire community, we operate under a Fair Use Policy.
4.1 Professional Intent
DLVRD is designed for the delivery and archiving of professional visual media. Our infrastructure is optimized for human-led workflows. The use of automated scripts, bots, or "system-stressing" upload/delete cycles to bypass plan limitations is strictly prohibited.
4.2 Processing & Ingest Limits
While your plan provides a fixed Active Storage limit (e.g., 500GB or 2TB), the backend processing (transcoding and proxy generation) is a shared resource. To ensure platform stability, accounts that exceed 3x their plan’s storage capacity in total data ingested per billing cycle may be subject to temporary processing throttles. We don’t believe in "hidden caps"—if you are a high-volume agency with a legitimate need for massive monthly turnover, please contact us for a custom high-bandwidth solution.
4.3 Account Integrity
No Reselling: Your DLVRD account is for your business and your clients. Reselling "sub-accounts" or using your storage as a public file-hosting service is not permitted.
The Vault: Our "One-Time Payment" Archive Vault is a benefit for active subscribers. To maintain your archived data in our cold-storage servers, an active subscription must be maintained.
4. Monitoring & Resolution
We don't use aggressive "auto-ban" bots. If your account shows usage patterns that significantly deviate from professional norms, our team will reach out to you directly to discuss a plan that better fits your volume. Our goal is to keep you delivering, not to get in your way.
6. User Content & DMCA
6.1 Ownership: You retain full ownership of your content. You grant DLVRD Inc. a limited license to host, transcode, and deliver your content as required to provide the Services.
6.2 Acceptable Use: You agree not to upload content that is illegal, pornographic, infringing, or malicious.
6.3 DMCA / Copyright: We comply with the Digital Millennium Copyright Act (DMCA). If you believe content on our platform infringes your copyright, please contact our designated agent at hello@dlvrd.io. We reserve the right to delete infringing content and terminate repeat offenders.
7. Client Payments ("Paywall")
7.1 Facilitator Only: We provide tools to gate content behind a payment requirement. We are a technical facilitator, not a bank or payment processor. All financial transactions are processed directly through Stripe via connected user accounts. DLVRD Inc. does not collect, hold, or handle client funds, and is not responsible for any platform transaction fees, processing disputes, or failed payouts governed by your independent agreement with Stripe.
7.2 No Liability: DLVRD Inc. is not responsible for chargebacks, refunds, processor downtime (e.g., Stripe outages), or disputes between you and your clients.
8. Disclaimers (No Warranty)
The Services are provided "as is" and "as available." To the fullest extent permitted by law, DLVRD Inc. disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. We do not guarantee that the service will be uninterrupted, secure, or error-free.
9. Limitation of Liability
To the maximum extent permitted by law, DLVRD Inc. shall not be liable for any indirect, incidental, or consequential damages (including lost profits, data loss, or business interruption). Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless DLVRD Inc. and its officers from any claims, damages, liabilities, and expenses (including legal fees) arising from: (a) your use of the Services; (b) your violation of these Terms; or (c) your violation of any third-party rights, including copyright or privacy rights.
11. Dispute Resolution & Arbitration
PLEASE READ THIS SECTION CAREFULLY.
11.1 Mandatory Arbitration: Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in the State of Florida.
11.2 Class Action Waiver: You waive any right to participate in a class action lawsuit or class-wide arbitration. Disputes will be resolved solely on an individual basis.
12. Termination
We reserve the right to suspend or terminate your account at our sole discretion for violation of these Terms or for any other reason. Upon termination, your data may be permanently deleted after a grace period of 30 days.
13. Governing Law
These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.
PLEASE READ CAREFULLY: THE TERMS CONTAINS A MANDATORY ARBITRATION CLAUSE AND CLASS ACTION WAIVER.
1. Account Registration
1.1 Eligibility: You must be at least 18 years old to use the Services. By registering, you certify that you are of legal age to form a binding contract.
1.2 Account Security: You are responsible for safeguarding your credentials. You are fully responsible for all activities that occur under your account.
1.3 Verification: To prevent abuse, Company may require email and/or SMS phone verification. Accounts created by automated bots, scripts, or disposable email addresses may be terminated without notice.
2. Service Plans
2.1 Starter Plan (Free): We offer a complimentary "Starter" plan subject to strict usage limits (currently 2 Active Galleries and 10GB Storage). We reserve the right to modify or discontinue this plan at any time. Inactive free accounts may be deleted.
2.2 Paid Subscriptions: Subscriptions are billed in advance. All fees are non-refundable.
2.3 Non-Payment: If a payment fails, your account will revert to "Starter" limits. If this causes you to exceed storage limits, you will be suspended from uploading until you reduce your usage or upgrade. Media and Gallery deletion may occur.
3. "The Vault" (Archival Storage)
3.1 Purchase: The Vault is a one-time fee for storage capacity only.
3.2 Access Requirement: Access to The Vault requires an active Paid Subscription. You must maintain an active subscription to access, view, or restore files from The Vault. If you downgrade to the Free Starter plan, your Vault data will be locked (preserved but inaccessible) until you resume a paid subscription.
3.3 Cold Storage: The Vault is for archival purposes. Retrieval times vary, and content is not instantly streamable.
4. Fair Use Policy
At DLVRD, we pride ourselves on offering industry-leading storage limits and high-bitrate delivery at a price that respects the filmmaker’s bottom line. To maintain this performance for our entire community, we operate under a Fair Use Policy.
4.1 Professional Intent
DLVRD is designed for the delivery and archiving of professional visual media. Our infrastructure is optimized for human-led workflows. The use of automated scripts, bots, or "system-stressing" upload/delete cycles to bypass plan limitations is strictly prohibited.
4.2 Processing & Ingest Limits
While your plan provides a fixed Active Storage limit (e.g., 500GB or 2TB), the backend processing (transcoding and proxy generation) is a shared resource. To ensure platform stability, accounts that exceed 3x their plan’s storage capacity in total data ingested per billing cycle may be subject to temporary processing throttles. We don’t believe in "hidden caps"—if you are a high-volume agency with a legitimate need for massive monthly turnover, please contact us for a custom high-bandwidth solution.
4.3 Account Integrity
No Reselling: Your DLVRD account is for your business and your clients. Reselling "sub-accounts" or using your storage as a public file-hosting service is not permitted.
The Vault: Our "One-Time Payment" Archive Vault is a benefit for active subscribers. To maintain your archived data in our cold-storage servers, an active subscription must be maintained.
4. Monitoring & Resolution
We don't use aggressive "auto-ban" bots. If your account shows usage patterns that significantly deviate from professional norms, our team will reach out to you directly to discuss a plan that better fits your volume. Our goal is to keep you delivering, not to get in your way.
6. User Content & DMCA
6.1 Ownership: You retain full ownership of your content. You grant DLVRD Inc. a limited license to host, transcode, and deliver your content as required to provide the Services.
6.2 Acceptable Use: You agree not to upload content that is illegal, pornographic, infringing, or malicious.
6.3 DMCA / Copyright: We comply with the Digital Millennium Copyright Act (DMCA). If you believe content on our platform infringes your copyright, please contact our designated agent at hello@dlvrd.io. We reserve the right to delete infringing content and terminate repeat offenders.
7. Client Payments ("Paywall")
7.1 Facilitator Only: We provide tools to gate content behind a payment requirement. We are a technical facilitator, not a bank or payment processor. All financial transactions are processed directly through Stripe via connected user accounts. DLVRD Inc. does not collect, hold, or handle client funds, and is not responsible for any platform transaction fees, processing disputes, or failed payouts governed by your independent agreement with Stripe.
7.2 No Liability: DLVRD Inc. is not responsible for chargebacks, refunds, processor downtime (e.g., Stripe outages), or disputes between you and your clients.
8. Disclaimers (No Warranty)
The Services are provided "as is" and "as available." To the fullest extent permitted by law, DLVRD Inc. disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. We do not guarantee that the service will be uninterrupted, secure, or error-free.
9. Limitation of Liability
To the maximum extent permitted by law, DLVRD Inc. shall not be liable for any indirect, incidental, or consequential damages (including lost profits, data loss, or business interruption). Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless DLVRD Inc. and its officers from any claims, damages, liabilities, and expenses (including legal fees) arising from: (a) your use of the Services; (b) your violation of these Terms; or (c) your violation of any third-party rights, including copyright or privacy rights.
11. Dispute Resolution & Arbitration
PLEASE READ THIS SECTION CAREFULLY.
11.1 Mandatory Arbitration: Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in the State of Florida.
11.2 Class Action Waiver: You waive any right to participate in a class action lawsuit or class-wide arbitration. Disputes will be resolved solely on an individual basis.
12. Termination
We reserve the right to suspend or terminate your account at our sole discretion for violation of these Terms or for any other reason. Upon termination, your data may be permanently deleted after a grace period of 30 days.
13. Governing Law
These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.
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The new standard for professional video delivery. DLVRD provides client galleries and secure video hosting for creators who refuse to compromise on client delivery.