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Client Experience

Video Playback

Video playback is the viewer's experience of watching a video: how fast it starts, how smoothly it plays and how good it looks on their device.

What is Video Playback?

Video playback is the viewer's experience of watching a video: how quickly it starts, how smoothly it plays, how good it looks and how well it works on the device in their hand. It depends on the player, the file format and the device, as well as the network delivering the data. Streaming technology moves the video to the viewer; playback is what they actually see and feel.

Why it matters

A client's first reaction to your film is shaped by playback before content. A spinning loader, a stutter in the first dance, a washed-out picture on a phone or a "format not supported" error can undercut weeks of work. Most clients will not diagnose the cause; they will just remember the delivery as glitchy.

Playback also drives support requests. Files that play fine in your editing suite can fail in a phone browser, and a codec that looks perfect on your monitor may not decode on an older laptop.

How it works

Several factors decide whether playback is smooth:

• Codec compatibility. H.264 plays on virtually every browser and device, which is why it remains the default for web playback. H.265 / HEVC is more efficient and supports 10-bit and HDR, but browser and device support is less universal. ProRes and other mastering codecs are not designed for browser playback at all.

• Bit depth and color. 8-bit is broadly compatible. 10-bit and HDR can look better on capable screens but may display incorrectly elsewhere.

• Faststart. In an MP4, the "moov atom" holds the index the player needs. With faststart, it sits at the beginning of the file, so playback can begin before the whole file arrives. Without it, the player may wait for a large download first.

• Renditions. Platforms create lighter playback copies at several resolutions so the player can pick one that suits the screen and connection.

• Player and device. Hardware decoding on phones, full-screen behavior, touch controls and autoplay rules all vary by browser and operating system.

Streams vs downloads

A common source of confusion is that the stream a client watches is usually not the file they download. Streaming copies are compressed for instant, smooth playback; the download can be the original master at full bitrate. If a client says the online version looks softer than expected, the stream may have adapted to a slow connection. That is normal behavior, not a problem with the master.

Most hosting tools, including Vimeo, YouTube, Google Drive and Dropbox previews, play a transcoded copy. The differences lie in how many renditions they make, how quickly previews are ready after upload and whether the original remains downloadable.

How does DLVRD handle video playback?

DLVRD creates separate playback renditions for streaming while keeping your original untouched for download. Playback uses H.264 8-bit with faststart for broad compatibility, and adapts to the viewer's device and connection, including phones and tablets.

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